Returns & Exchanges

At Osmo Kitchen, we stand by the quality of our gourmet food products and offer a 30-day satisfaction guarantee on all non-perishable items. Due to food safety regulations, certain perishable goods may only be eligible for replacement if they arrive damaged or defective.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Review and Approval

  Our quality assurance team will review your request and, if applicable, provide a Return Merchandise Authorization (RMA) and a prepaid shipping label.

• 3.
  Package Your Items

  Securely pack the unopened products in their original packaging to ensure they are not damaged during the return transit.

• 4.
  Receive Refund or Exchange

  Once we receive and inspect your return at our warehouse, we will process your refund to the original payment method or ship out your replacement items within 5 business days.